Shipping order from PREMDEEP JEWELS PRIVATE LIMITED is highly secure and safe. Every product in our store is insured to ensure that it is covered for any damages that happen during the transit by the insurance company. For every package purchased at PREMDEEP JEWELS PRIVATE LIMITED, be it a gold coin or jewellery, we ship to your doorstep in the best condition and without tampering the packing. We partner with reliable courier partners like Bluedart, Ecom Express, Amit, BVC, and Malca. We use the services of one of these shipping partners to ship the jewellery to the destined shipping address. Shipping and delivery can take a maximum 5 – 7 days.

We do not charge anything to ship the products within India. We deliver only to the ordered person. We want our customers to provide accurate details of the product’s recipient. The person’s name and address should be as in the ID proof issued by the Government of India. The recipient’s name, address, landmark, pin code, and mobile number should be shown to the courier agent to make the delivery process hassle-free. When the product reaches the destination, the recipient should be ready with any of the following ID proofs to collect the product:

• Passport
• PAN card
• Driving License
• Voter ID card

We ensure that the product is delivered only through the courier agent and only after checking the ID proof of the person who will be collecting the parcel. The delivery will be complete once the courier agent checks the ID proof and confirms the recipient. To ensure the delivery is secure and safe, the agent will note the ID proof details shown by the recipient. In this whole delivery process, the recipient must cooperate with the delivery agent by showing the original ID proof.

Delivery Location
We can deliver the ordered product to the recipient’s residential location or work location, or to one of our showrooms near to the recipient’s location. We do not deliver the products to public places such as Malls, Restaurants, Streets, Hotels, or other such public places. If the recipient is unavailable at the time of delivery, our courier company will make three attempts to deliver the product. Still, if the recipient is unavailable at the delivery time, the product will be returned to our home branch.

Change in shipping address
Customers can track the order status by logging into the website and navigating to the My Account section. Customers can change the shipping address. After ordering the product, customers can change the address where the product should be shipped. Customers can only change the shipping address until the product is out for delivery from the facility. In case customers want to change the shipping address after it is out of the facility, then they should send an e-mail to hello@premdeepjewels.com. Product assurance will be based on the terms and conditions mentioned by the courier company. If there is any discrepancy in the details provided by the recipient, then the product won’t be delivered. We have all rights to change the policy at any point in time without giving any prior notice. Changes in the policy will be published on the website immediately.

Shipping issues
Once the order is received at your end, we want our customers to inspect the product immediately to check its condition thoroughly. If any damage is found and happened during the shipment or suspect that some part of the product is lost, you can immediately contact our customer support team. You can contact us on +91-92070 38446 or mail to hello@premdeepjewels.com describing the issue. We suggest you to report the issue within 24 hours of receiving the parcel.

Damaged products
If the parcel or product is damaged, you can contact our customer support center. You can either call or send an email. Our team responds briskly. Do not further damage the product or discard the packaging. Our team will investigate the issue once the email is received, and appropriate action will be taken if you report the problem within 24 hours of receiving the parcel. After this duration, we are not responsible for the refund or the damages. Your complaint will also be ignored.

Missing products
We want our customers to thoroughly inspect the parcel and report the issues related to Missing products within 24 hours by contacting our customer care team through phone or e-mail. You can contact us on +91-92070 38446 or e-mail to hello@premdeepjewels.com describing the issue. Our team will investigate the issue and provide you with the best resolution in 3-5 working days. We only entertain your complaint if you report the issue within this period or follow the inspection procedure as we suggested.

Order not received
While dispatching, we will share the tracking ID with your e-mail address. Customers are responsible for tracking the parcel and checking the updates regularly. If you have yet to collect the parcel physically and got an e-mail about the delivery, you can contact our customer support team or email us immediately. We advise you to do this within 6 hours. Our team will provide you with the best resolution within 2 hours. However, your complaint will not be considered if you fail to report the issue within the given timeline. We will be able to issue the refund only if you have raised the chargebacks following the given process and within the prescribed time limit.